WindRose Health Network: Recognized for Patient-Center Care and Behavioral Health Integration

Greenwood — WindRose Health Network is thrilled to announce the successful maintenance of its Patient-Centered Medical Home (PCMH) Recognition status along with the achievement of the Distinction in Behavioral Health Integration. This dual accomplishment underscores WindRose's unwavering commitment to providing comprehensive, patient-centered care and marks a significant milestone in the organization's ongoing dedication to excellence.

The PCMH Recognition and Distinction in Behavioral Health Integration are prestigious acknowledgments awarded by rigorous assessment processes. These achievements affirm WindRose's adherence to stringent standards and highlight its dedication to optimizing patient outcomes through innovative care practices.

Many times behavioral health conditions are first identified by a primary care provider,” said Margaret E. O’Kane, NCQA President. “So adding behavioral health care services in a primary care setting is a real opportunity for patients. It knocks down barriers to behavioral care and improves overall health.”

To attain and sustain these accolades, WindRose has implemented a multifaceted approach focused on team-based care, patient engagement, and continuous quality improvement. The organization's emphasis on the following key concepts has been instrumental in maintaining its PCMH Recognition status:

Team Based Care and Practice Organization: WindRose fosters a culture of collaboration through regular team huddles, appointing designated PCMH Program Managers and Clinician Leads, and involving staff in quality improvement activities.

Knowing and Managing Its Patients: WindRose ensures comprehensive health assessments, including medical, mental health, and substance use histories, as well as developmental screenings for pediatric patients. The organization prioritizes diversity and cultural competency in patient care while proactively reminding patients of necessary services and maintaining up-to-date medication lists.

Patient-Centered Access and Continuity: WindRose prioritizes patient accessibility by offering same-day appointments for both routine and urgent needs, providing appointments outside regular business hours, and offering timely clinical advice over the phone. The organization also facilitates continuity of care by assisting patients in changing personal clinicians and setting goals for patient visits.

Care Management and Support: WindRose identifies patients for care management based on social determinants of health, complex conditions, and high utilization, ensuring the implementation of care plans and systematically tracking labs, imaging tests, referrals, and hospital admissions. The organization shares clinical information with hospitals and follows up with patients/caregivers after ER or admission visits.

Performance Measurement and Quality Improvement: WindRose monitors clinical quality measures, patient experience, resource stewardship, and patient satisfaction through surveys and direct feedback. The organization reports quality measures to staff and individual clinicians, fostering a culture of accountability and continuous improvement.

"Maintaining our PCMH Recognition status and achieving the Distinction in Behavioral Health Integration is a testament to the dedication and hard work of our entire team," said Laura Pryor, Chief Quality Officer at WindRose Health Network. "These accomplishments reflect our unwavering commitment to providing patient-centered, high-quality care that meets the diverse needs of our community. We are immensely proud of this achievement and grateful to our staff for their continued dedication and teamwork."

WindRose Health Network extends its heartfelt appreciation to all staff members for their contributions to these accomplishments. As the organization continues its mission to deliver exceptional care, it remains committed to upholding the highest standards of excellence and innovation.